-
Q Do you provide product customization?
A Yes, we provide customization so that businesses are able to deliver to customers what they really want without adding unnecessary processes and complexities. Examples of customized areas are different sizes in cassette/test sheet/desiccant and foil bag.
-
Q Do you provide on-site installation, training and technical support?
A Yes, we provide on-site installation, training and technical support upon request from clients over the world.
-
Q What is your equipment delivery time, warranty period and life span?
A It takes about 14 working days for delivery after receive PO and raw materials, with one year warranty. On average the estimated life span is 20 years with proper maintenance.
-
Q Are there any quality validation processes before machines are delivered to buyer?
A Yes, we always conduct 3Q processes validation at different stages. (IQ-Installation qualification, OQ-Operational Qualification and PQ-Performance Qualification)
-
Q Is your equipment compliance with CE certification?
A Yes, all of our cassette assembly and packaging machines are compliance with CE certification dated 11/11/2020. Certificate No.: ISETC .000120201111.
-
Q If I have some suggestions on the product, can you accept customization?
A Yes ! We are looking forward to your suggestions and will refer to your needs. Our company accept OEM .
-
Q Does the product have a certification or testing report?
A Yes ,all the products have the certification and testing report .
-
Q Will the machine be inspected before shipping out ?
A We have professional Quality inspection department responsible for quality inspection .
-
Q What is the company's capacity?
A Our company can produce more then 200 sets per month.
-
Q Is the ball machine easy to install and use?
A Yes !when you receive the machine ,just open it and find the remote to use.
-
Q How to repair the machine?
A We have a professional after-sales service team, 24 hours to provide service for you.
-
Q How will the product be packed?
A Machine will be packed with plywood Carton.
-
Q How long does the 4015 battery can be lasted?
A 4015 battery can be lasted 4-6 hours.
-
Q What is the product warranty policy?
A Warranty: We will provide free technical support within 2 years .
-
Q What is the delivery time of the product?
A The delivery time of the product is 2-5 days .Depends on your order quantity.
-
Q What's the minimum quantity of an order?
A The minimum quantity of an order is one set.
